Frequently Asked Questions

Find answers to common questions about our products and services

  • Standard shipping typically takes 5-7 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.

  • We offer a 30-day return policy on all products. Items must be unused and in their original packaging. Please contact our support team to initiate a return.

  • Yes! All LUMO lighting products come with a 1-year manufacturer warranty covering defects in materials and workmanship. Extended warranty options are available.

  • Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.

  • Absolutely! All our LED products are designed for maximum energy efficiency, consuming up to 80% less power than traditional lighting while providing superior brightness and ambiance.

  • Yes, we ship to select countries worldwide. International shipping rates and delivery times vary by destination. Check our shipping policy for more details.